How we work

How We Work

We like to offer our prospective clients a heads up about the way we work and what they can expect from us.

Navigate through the topics to discover more information and feel free to contact us if you have any specific questions not covered on this process description.

The Focus is on YOU

You want to get rid of stubborn localized fat and cellulite that just won’t go away with diet and exercise and you decide to send us an email to make your booking. From here on, all the focus is on YOU: Who you are, your body and your aesthetic goals.

To get a clear insight about your aesthetic goals, we'll reply requesting detailed information. Your answers will be the guidelines through the process and are crucial to develop a treatment plan that’s tailored to your body, your goals, and your budget.

Feedback and Treatment Insights

During this first direct contact we’ll be sharing ideas about your treatment plan to address your specific problem areas and ultimately, finding out if we are the perfect match to help you achieve the aesthetic results you desire.

Proposal: Invoice and Start

As soon as you agree with the proposed treatment plan that’s tailored to your specific needs, we’ll send you an invoice with your treatment schedule, dates and times.

Upon receipt of your payment, we’ll be ready to start!

* All payments are done upfront. Accordingly, bookings will only be confirmed once payment is received.

Payment Conditions

To reserve your place in our treatment schedule, we require payment upfront. Bookings with your treatment schedule, dates and times will only be confirmed once payment is received.

* We can’t work with medical aids.

Payment Options

We offer a variety of payment methods through the familiar and trusted PayFast interface. We accept MasterCard and Visa credit cards, Instant electronic fund transfer (EFT) and digital payment method Bitcoin.


Standard Terms and Conditions

(a) Cancellations and rescheduling must be done 48 hours prior to appointment, failure to do so will result in the client’s appointment being forfeited, including the costs involved. No refunds will be provided for appointments which are forfeited. If clients are not available for the session due to illness, the client’s booking shall only be rescheduled if a valid doctors note is provided.

(b) If you are more than 20 minutes late for an appointment, your appointment SHALL BE CANCELLED, NO EXCEPTIONS. No refunds will be provided for appointments cancelled due to late arrival.

(c) If 2 sessions were forfeited in a row, the rest of the package will be forfeited. No refunds shall be provided where packages are forfeited in terms of the above. Packages are valid for 2 months, no packages can be put on hold. Services might be exchanged for services ONLY.

(d) All treatment sessions must be used / attended by the same client within the validity period of the package.

(e) Underwear is mandatory. For hygienic purposes we have a strict No Underwear – No Treatment policy. You are expected to shower or bathe immediately prior to attending your treatment.

(f) No children and/or friends and/or family shall be allowed in the treatment room.

(g) No photos and/or videos are permitted to be taken of our equipment, products and staff. Accordingly, no photos and/or videos are permitted during your treatment. Should this occur, your session and/or bookings and/or packages shall be cancelled. No refunds will be provided for such cancellations.

(h) One treatment area is up to 8.5 x 11 inches, which is the size of a standard piece of paper. Some body parts that requires bilateral treatment can be 2 treatment areas.

(i) Discounts cannot be combined with any other offers, promotions, coupons or discounted packages.

(j) We do not do free trials. Only the technologies / treatments / procedures mentioned on our website are available.

(k) No guarantee. The effectiveness of our fat reduction technologies has been proved around the world. However, we cannot achieve results if you do not attend the treatment sessions weekly, or if you do not follow our instructions, or if you do not disclose medical conditions. While most clients report an undeniable reduction in fat after our treatments, it is important to remember that individual results may vary. In fact, the results achieved with our treatments may vary significantly with individual circumstances and results are therefore not guaranteed. We know our technologies works – fully booked weeks in advance – this is our guarantee!

(L) By making payment for a booking and/or treatment session and/or package, the client is deemed to have accepted our terms and conditions.

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© Vanilla Ice Beauty Studio, 2018 | Operational in Umhlanga Rocks and Ballito